Eight years overdue
Rebuilding a 2018 mobile app from scratch: native login, a smarter dashboard, and photo-first claims.
- Role
- Product Designer
- Team
- PM + developers
- Year
- 2026
- Status
- Launched
At a glance
- What it is. Inspira’s benefits app, rebuilt from scratch. Last rebuilt in 2018!
- Who it’s for. People managing their HSA, FSA and other benefit accounts.
- My part. I led the design end to end: sign in, home, accounts and claims.
- Result. 2.7 to 4.3 stars since launch (39K ratings).
What users said
Login
Safari
Auth0 sent users out of the app. The first impression was a browser window
Dashboard
An overcrowded home screen buried what mattered
Claims
Calls
Filing took so long that users called support instead
Reviews kept naming the same three things: signing in, the home screen, and filing claims. One was titled “Ridiculous Sign-in.” Hard to argue! So the redesign takes them in that order.
Sign in
Signing in used to throw people out to Safari, so the app felt broken on first touch. Now username, password, a one-time code and Face ID all happen right in the app.
Home
Balances, alerts and actions all shouted at the same volume. A workshop with PMs, watching session recordings, settled what comes first:
- Card actions drove support calls. So card status comes first.
- Multi-account holders were rare. So the common case stays simple.
Details by intent
Tap an account and the right information was there, just badly organized. Now it’s grouped by what matters now, what you can act on, and what can wait.
Status, plainly
Pending and settled transactions looked nearly identical, so people read the fine print to find out what to do next. Clear labels and status chips fixed that.
Claims
Filing a claim mattered most and was the hardest thing to finish. Plenty gave up and called support.
- Photo first. Snap the receipt and OCR fills in the claim. I prototyped it in code first.
- One feed. Claims and card activity live together, with a shorter path to file.
Tested with clients
Multiple key clients needed to see the new app by February 2026, so I built an end-to-end prototype. In eight moderated sessions the dashboard scored 4.38 out of 5. Testing also fixed three details:
- “Pay a provider” was renamed
- “Investment balance” got context
- Transaction history got clearer cues
The result
It launched in June 2026. Since then, the App Store rating has climbed from 2.7 to 4.3 stars, across 39K ratings. Not bad for an app eight years overdue!
What’s next
- Passkey login. No password to remember: sign in with a passkey, as soon as the backend supports it.
- Connected claims. After submitting a claim, people see what happens to it next.